> ## Documentation Index
> Fetch the complete documentation index at: https://watchmycover.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Pauses, and when chasing stops

> When WatchMyCover holds, withdraws or stops chase emails, and how to start them again.

Chasing is designed not to ask a subcontractor for something you already have, or to keep emailing in your name when it should not.

## Held while an upload waits to be read

When a subcontractor sends a file through their upload link, they are told reminders pause while it is reviewed. So chasing for that vendor is **held** (not canceled) while the document is unread. The vendor's page says:

> Chasing is paused while the certificate *vendor* sent is waiting to be read. Record it or mark it read to resume.

Chasing resumes when:

* you choose **Record it** and record the certificate (the document is marked read); whatever is still due afterwards is sent;
* you choose **Mark read** without recording anything, for example because the file was the wrong document; or
* the document has been unread for 14 days.

Archiving the document also ends the hold.

## Withdrawn because something changed

A queued reminder is withdrawn, not sent, when its reason has gone away before it goes out:

* a renewal on file now carries the cover past the chased expiry;
* a new certificate was recorded, or the finding it was about is no longer in the latest verdict;
* the requirement changed, so the email would quote an old figure;
* the coverage is no longer mandatory in the vendor's template;
* a later rung for the same expiry is already queued;
* the vendor was archived.

Withdrawn reminders stay in the list under **Reminders** as **Cancelled**, with a reason such as "Superseded before sending: the certificate or requirements changed".

## When chasing stops altogether

No chase email is sent while any of these is true. In the first three cases, reminders are still generated and listed under **Reminders**.

| Situation                                       | What to do                                                          |
| ----------------------------------------------- | ------------------------------------------------------------------- |
| Chasing is off (**Settings → Renewal chasing**) | Choose **Turn on**.                                                 |
| The trial has ended and no plan is active       | Choose a plan. See [Plans and billing](/docs/account/plans-and-billing). |
| The subscription has been canceled              | Subscribe again.                                                    |
| The vendor is archived                          | Restore the vendor.                                                 |
| The vendor has no email address                 | Edit the vendor and add one.                                        |

When chasing is on but the trial has ended, the app says "Nothing is being sent." and that queued reminders are held.

## When you cancel a reminder

Choosing **cancel** on a queued reminder, or **Don't send this reminder** when reading it, stops that email. A canceled reminder is not sent again: the next email for that vendor is the next rung, or the next gap on a new certificate. Anyone on the team can cancel a reminder.

## Delivery problems

If sending fails because of a temporary problem, WatchMyCover retries, up to five attempts. If the recipient's mail server refuses the address itself, the reminder is marked **Failed** with the server's reason, and the vendor is not chased at that address again. Correct the email on the vendor's page and the next reminder goes to the new address.