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Reminders in the sidebar lists every renewal chase WatchMyCover has generated for your organization, whether or not chasing is switched on.

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The list

Filter by status with the menu above the list: All reminders, Queued, Sent, Failed, Cancelled.

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Read a reminder

Select a row to read the email in full: the subject, who it goes To (with the agent copied), and the body. The upload link is shown as a placeholder, because each link is created at the moment the email is sent and never stored.

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Stop a reminder

For a queued reminder, choose cancel in the list, or Don’t send this reminder when reading it. A canceled reminder is not sent again. See Pauses, and when chasing stops.

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Regenerate

Regenerate re-checks every vendor and generates whatever reminders are now due, in the background. You rarely need it: the same happens every hour and whenever something changes.

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When chasing is off

The page shows a notice that automatic chasing is off, with a Turn on chasing link. Reminders are still generated so you can see what would go out. A reminder left unsent for more than a week is replaced by an up-to-date one when it is next due.

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A vendor’s own chases

Each vendor’s page has a Chase history card with their most recent reminders, the stage, and when each was sent or why it failed.